Conflict occurs whenever two or more parties believe they have incompatible goals and limited resources. Conflict is inevitable, but is destructive only when the parties cannot resolve their differences. Various processes can be used by people to settle disputes, from informal discussion and problem solving, to violent interaction. Mediation is the process by which a neutral third party intervenes between two conflicting parties to promote reconciliation, settlement, or compromise.

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"We are all full of weakness and errors; let us mutually pardon each other our follies it is the first law of nature." Voltaire

arbitration

Arbitration is a process where the parties have agreed, usually by contract, that in the event of a disagreement, they will bring the conflict to an arbitrator to resolve rather than taking it to court. The parties are looking for more efficient resolution to the disagreement. The role of an arbitrator, like the role of mediator, requires an impartial neutral party. The arbitrator acts like a judge or is one neutral on a panel of three neutrals. One or more neutrals hear the evidence and make a decision, either written or oral, depending on the parties' requirements.

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